Engineered Systems for Chiropractic & Physical Therapy
Agents and automations answer clinic phones, book visits, collect new-patient intake forms and follow up on care plans for chiropractic and physical therapy clinics, with clinicians in charge of anything clinical.
Challenges for chiropractic and physical therapy clinics
- 01
New patients lost to voicemail
Calls arrive while staff are with patients and after the clinic closes, and a new patient who reaches voicemail may book elsewhere.
- 02
Intake paperwork on a clipboard
New patients fill in history, insurance and consent forms on paper, and someone retypes them into the practice system.
- 03
Care plans that lose their follow-up
A patient misses a visit partway through a plan, and nobody calls to rebook until the plan has lapsed.
- 04
Rescheduling by phone tag
Moving one visit takes several calls and texts back and forth, and the front desk spends the afternoon on them.
- 05
Open slots from no-shows
Reminders and confirmations depend on someone making the calls, so cancelled visits leave gaps in the schedule.
- 06
Web and ad inquiries that wait
Messages from the website and from ads sit unread until someone has time, and the new patient books with another clinic.
Solutions for Chiropractic & Physical Therapy
These solutions take intake, scheduling and care-plan follow-up off the front desk, with clinical matters left to staff.
- 01
Voice Receptionist
Answers the main business line, handles common questions and books appointments, day or night.
- 02
Appointment Setting Agent
Books, confirms and reschedules appointments by phone or text.
- 03
Practice Phone Intake
Collects new-patient details and the reason for the visit by phone, books the first visit and sends reminders, with clinicians handling anything clinical.
- 04
Instant Lead Response
Replies to new patient inquiries from the website, ads and phone as they arrive, and logs each one for the front desk.
- 05
Two-Way Business Texting
Texts patients visit confirmations and reminders, handles rescheduling replies and passes anything unclear to the front desk.
- 06
Outbound Call Campaigns
Calls patients between visits to follow up on care plans, rebook missed visits and invite past patients back, with each result logged for staff.
- 07
Electronic Forms & Signatures
Sends intake and consent forms for e-signature before the first visit, with a record of who signed and when.
How an engagement runs
- 01
Consultation
A working session at the clinic to see how calls, intake, scheduling and care-plan follow-up move through the front desk today.
- 02
Assessment
An in-depth review of one department, such as the front desk or follow-up, with a written findings memo and a prioritized roadmap.
- 03
Build & Launch
A review of how patient information is handled comes first. Then one workflow is tested under supervision and goes live on sign-off.
- 04
Managed Support
Monitoring, tuning of the messages and a monthly report, with the next workflow added when the clinic is ready.
Frequently asked questions
Does the system decide what a care plan includes?
No. The clinician sets each care plan, and the system only reminds patients of visits and follows up on missed ones. Staff decide anything clinical, and a patient who asks about symptoms or treatment is passed to staff.
Who can open a new patient's intake form?
Only the staff the clinic names. The clinic decides what each form asks, who can open the completed ones and how long they are kept. The system records every action it takes, with added safeguards on access.
Who sets how often patients hear from the clinic?
The clinic does. Staff set how soon after a missed visit a patient is contacted, how many attempts are made and what each message says. A patient who asks to stop contact is taken off the list.