Voice & Communications

Voice agents and texting that answer calls, book appointments, follow up with callers and pass urgent calls to staff.

Voice & Communications solutions

01
Voice Receptionist
Answers the main business line, handles common questions and books appointments, day or night.
02
Appointment Setting Agent
Books, confirms and reschedules appointments by phone or text.
03
Lead Qualification Calls
Voice agents that screen inbound and outbound leads and pass qualified ones to sales.
04
Outbound Call Campaigns
Automated outbound calls for reminders, follow-up and reactivation of past customers or patients.
05
Live Call Transfer & Escalation
Hands the caller to a staff member, with context, when a person is needed.
06
Caller Intake & Verification
Collects and verifies caller details, then writes them to the system of record already in use.
07
Payment Reminder Calls
Voice agents for billing reminders, payment arrangements and collection follow-up, with staff approval.
08
Missed-Call Text-Back
Sends a text to each missed caller and logs the request for staff follow-up.
09
Two-Way Business Texting
Appointment reminders, confirmations and customer or patient replies handled by text message.
10
Call Transcription & Quality Review
Transcribes recorded calls, summarizes each one and scores it against the business's standards.
11
Practice Phone Intake
Phone intake, scheduling and reminders designed for medical, dental, veterinary and therapy practices.

Industries

Medical Practices
Phone intake, scheduling, patient forms and billing follow-up, with staff in charge of anything clinical.
Dental Practices
Booking, recall, insurance verification and patient forms for dental offices, with the front desk in charge.
Veterinary Practices
Appointment booking, vaccine reminders and client communication for animal clinics.
Chiropractic & Physical Therapy
New-patient intake, scheduling and care-plan follow-up for chiropractic and therapy clinics.
Home Services & Trades
Calls, estimates, dispatch, paperwork and invoicing for roofing, HVAC, plumbing, electrical and field service companies.
Law Firms
Intake calls, case-system entry, inquiry replies, engagement letters for signature, invoicing and unpaid-invoice follow-up for law firms and solo practitioners.
Property Management
Maintenance requests, rent collection and tenant communication for property managers.